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  • Where are you based?
    We are based in Brentwood (Essex), however we are able to ship all over the world.
  • How do I place an order?
    There is no way you can directly order from our page. Since there are so many variants in every order we quote each job individually. Please get in touch with us and tell us your order requirements for a quote, and we can go from there.
  • What is your returns policy?
    Goods are accepted by arragement only. Since all of our products are customised, we will only accept returns if there is a fault caused by us, or if our quality of work is not up to standard. We are not liable if the customer has provided incorrect details, sizes and/or designs.
  • What format do you need artwork in?
    Where artwork is needed, we require a vector file in order to manipulate the design. If you can't provide one, we will be able to get one produced for you at a fee of £15.00 (+ VAT).
  • What is a vector format?
    Unlike JPEGs, GIFs, and BMP images, vector graphics are not made up of a grid of pixels. Instead, vector graphics are comprised of paths, which are defined by a start and end point, along with other points, curves, and angles along the way. Because vector-based images are not made up of a specific number of dots, they can be scaled to a larger size and not lose any image quality. If you blow up a raster graphic, it will look blocky, or "pixelated." When you blow up a vector graphic, the edges of each object within the graphic stay smooth and clean. This makes vector graphics ideal for logos, which can be small enough to appear on a business card, but can also be scaled to fill a billboard. File extensions: .AI, .EPS, .SVG, and sometimes .PDF (depending on how the file was produced). Vector definition source
  • Do you hold stock of samples we can try for sizing?
    Becuase our catalogue of carments is over 3,800 items we do not hold a stock, as there is simply too to hold in our warehouse. We do, however, have a couple of basic items such polos, shell jackets and hi-vis' in stock for our customers to try on. We can also provide a size chart for every garment.
  • What details do you need to know on an order?
    Please try to include as much detail as possible. Including: - Product - Product colour - Quantity - Sizes - Customisation method - Customisation colour - Positions for customising - Any additional info or requirements - Delivery address (if required)
  • Do you have a minimum order requirement?
  • Do you charge for set up?
    Yes, we do charge set up fees. The cost of an embroidery disc is £30.00, and a screen is £30.00 per colour.
  • Are you able to print my image on to a t-shirt?
    Yes, we can transfer any high resolution image onto garments.
  • Do you have a restricted colour chart
    There are some limitations on the colours on all methods of customisation. If you supplied a chosen pantone colour, we would always match as close as possible to it. However, there is no garuntee that they will be exactly the same, as inks change colour when they are dried, and threads cannot may be slightly different as they are dyed with ink. Vinyl printing has a good colour range but there are limitations on colours, as not available in specific pantones.
  • Would you be able to advise on customisation methods?
    Yes, we are always willing to advise customers on method we think is best for them, based on quantity, design and also the fabric type.
  • Do you have any brochures available?
    Yes, upon request we can post some out to you, if you let us know what type of products you require. Alternatively, we have downloadable PDF versions available.
  • Can you provide the custom centres for our club?
    Yes, we are able to source customised club centres both plain or multiple colours of enamels. The price is dependant on teh number of colours and quantiyy, and a dye (mould) would be required. We can also source acrylic centres, using a digital printing system. Price is again dependant on quantiy. We also hold a stock of generic centres. More information is available on these upon request.
  • On engraving, do you charge per letter?"
    Yes, all engraving is chargable per letter. Usually 10p per letter, minimum of 70p. On larger orders, we will price on sight of detail.
  • Do u hold any club stock?
    It is normal that if a club orders customised goods that we will hold surplass stock.
  • What order details do I need to include?
    Please include: - Colour of medal/plaque/product - If a centre is required - Details of the centre (if required) - Engraving details (please double check spelling, grammar, alignment and case of the text) - Format/layout of the engraving
  • How would you like us to send over the engraving information
    We have no real preferance on this, as long as the text is legible and it is clearly detailed what the given text is being engraved onto. You can either post it to us, or send it over digitally.
  • Can you supply ribbons for medals?
    Yes, we can provide either plain, generic ribbons or have them printed with your club name or sponsor on. Price is dependant on design.
  • Are there any restrictons on what you can engrave?
    Yes, we are unable to engrave some charachters (@, *, _, [, ], {, } )
  • Is there a minimum order requirement?
    Yes, the minimum order requirement is different on every product. It can range from anywhere from 50, to 1,000. Plesse get in touch to find out the minimum of the product you require.
  • What details would you like on orders?
    The details we require are as follows: - Product type - Quantity - Product colour - Customisation details - Date required - Delivery information (where required)
  • Is there a limit on what you can provide?
    No, we can source, supply and customise just about anything required.
  • Will you design our business cards/flyers for us?
    Yes, we will be able to design your promotional supplies for you. We charge a small design fee for this. Please include all details and images you would like on your product, as well as fonts and colours and we will be able to provide you with proofs for your approval. For a better quality print, please provide high resolution images and logos in a vector (if not provided we can supply one at cost)
  • Can you source one off items?
    As we face minimum order requirements, we generally can't. However, there are some instances where we have been able to, though the product will be priced higher. Please get in touch to see if we can help you.
  • Do you provide proofs?
    All orders will be proofed and require your signing off before productions. If you approve something with an error and it goes through to production, we are not held liable.

Frequently asked questions

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